There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: The heat point on the thermostat is set lower than the temperature in the house. I then re-installed the Ecobee and when I turn on the heat only the fan starts up - the heat doesn't even attempt to kick on. Out of the box, the Ecobee doesn't work that way. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. You will see the set point temperature displayed in a box under the current temperature. Everything else in the house is gas fired heat. That's why, … To Set Thermostat to Auto Mode. 2. There are work-arounds (cap the aux heat wire instead) but are not as clean. Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. But the aux heat NEVER came on. 4) Auxiliary heat is malfunctioning Below 40 degrees, your heat pump struggles to heat your home. Specific thermostat settings may be preventing the heat from turning on. Why is my ecobee rebooting? I have two heat pumps each with an Ecobee3. I reinstalled the old thermostat and it is working as expected (heat + fan). Need help connecting my ecobee thermostat to my goodman heat pump. ecobee does this automatically. That's why, recently, I awoke feeling like I was sleeping in a sauna. tgrant48 November 14, 2019, 3:50pm #2. Installation For example, lowering the heat differential temperature will cause your heater to turn on sooner. Unfortunately, in extremely cold weather, even a properly working heat pump does not reach temperature set on thermostat. *This must be at least 5 degrees higher than your selection in Part 1, Step 6. My Ecobee alerted me this morning (on the Thermo Screen) that AUX had been running too long. Check out this article for more information about the Power Extender Kit and how to install it. Ever. Which is extremely easy to do with an Ecobee thermostat. Finally, you can simply say, “Alexa, tell ecobee I’m cold”, and ecobee will automatically raise the temperature in your home. Keep in mind that changing these settings may also increase your utility bill or put extra stress on your HVAC system. To the ecobee, the heat is just still running. The ecobee will work with about 95% of HVAC systems. When temperatures get very cold here (say, 20 or below), my condo really struggles to maintain temperature, while giving me alerts that the Aux has been running too long. The ecobee thermostat supports the following key concepts. W2, AUX and or E (Emergency) wiring connections will normally connect to the ecobee3 W1 terminal. Contractor's Assistant: ... Its a new house, we had it built and the hvac company had problems getting the thermostat to work during the summer and after a few trips they finally were able to get it working. ecobee recommends turning off the compressor when outdoor temperatures drop below 35˚F; however, this setting is not ideal for energy efficiency and costs. Clean and replace the air filter regularly. Hey guys, I think I'm having a problem whereby the Ecobee isn't actually activating the auxiliary heat on my heat pump. Even in the depths of winter, my second floor never got over 63 degrees. Heat Not Responding: The system has failed to heat the home. Then, use the slider on the main display screen to increase or decrease the desired temperature. Select Aux Heat Max Outdoor Temperature; select between 30 and 45 degrees; select Save. If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. The other issue with not having the option for emergency heat is that you lose control. So it relies on an auxiliary (AUX) heat coil (like the ones you see in a toaster) or a furnace to heat your home. Other solutions to try are resetting the furnace power at the breaker box and cleaning your furnace. Therefore, if it’s below 40 outside and the auxiliary heat isn’t working, then your heat pump will just blow lukewarm or cool air. Try switching the breaker for the furnace power to see if that restores power. They were very comfortable getting it installed and running. You can also tell the auxiliary heat to stop working when the temperature outside your home reaches a certain degree. After trying just about everything, I had the HVAC guy come out and install a honeywill programmable thermostat. Sale. Not compatible with multi-stage heating and cooling, heat pump with auxiliary heat or electric baseboard heating. Page 67: Auxiliary Heat W2 Y1 compressor and auxiliary Heat Pump Air Handler heat, if applicable NOTE Do not connect any jumper wires between Rc and Rh. Maintenance Reminder: HVAC system due for regular maintenance. Now that you know the potential causes of Ecobee not turning on the heat, you will want to know how to troubleshoot this problem. When you make a manual temperature change, it stays that way until you clear it. Google … I have been searching the internet and found a few different ... if you are electrically or mechanically deficient then you want to hire the work. Press question mark to learn the rest of the keyboard shortcuts. The R wire needs to go into the Rc terminal on your ecobee. Auxiliary Outdoor Temperature: Your auxiliary heat source is running at higher than expected outdoor temperatures. 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