For 10 years after you purchase your new mattress or foundation from Tempur-Pedic or an authorized Tempur-Pedic Retailer, when it has a defect covered under the warranty, we will replace or repair it. What can we help you with. The Customer's use of the tempurpedic.com website represents The Client's agreement to follow these rules and to be bound by them. The comments expressed by consumers in some advertising should not be interpreted as meaning that all consumers will have the same experience or achieve the same or similar results. Please allow 7 days for a response. PRObreeze® feels up to 3 degrees cooler based on average heat index of TEMPUR-PRObreeze® compared to TEMPUR-ProAdapt® models measured over 8-hour period. For purposes of this limited warranty, an email shall be considered a written communication. Fees and expenses are not counted in determining how much a dispute involves. See limited time offers and promotions. Tempur-Pedic agrees to commence arbitration only in your county of residence. Customer Service. TEMPUR® Mattresses More than just memory foam, TEMPUR® Material responds to your body's temperature, weight and shape for a deep and restorative sleep. (d) If you and Tempur-Pedic do not resolve any dispute by informal negotiation or in small claims court, any other effort to resolve the dispute will be conducted exclusively by binding arbitration. We can generally provide most repairs within 1-2 days. (f) Any arbitration will be conducted by the American Arbitration Association (the“AAA”) under its Commercial Arbitration Rules applying U.S. Federal Rules of Procedure and U.S. Federal Rules of Evidence. A consumer testimonial is a representation of one person's subjective experience. This Limited Warranty is valid only in connection with the original purchase of new products from authorized retailers and extends from the original purchase date of the original product purchased. 8. You may contact Tempur-Pedic’s Customer Service Department by calling toll-free 1-800-821-6621 or by sending an email to customer.service@tempurpedic.com. Write a review. Tempur-Pedic makes no representations whatsoever as to the structural integrity or rated load for any frame not manufactured by or for Tempur-Pedic. At Tempur-Pedic, we believe in life-changing sleep. Tempur-Pedic mattresses feature an exclusive system of integrated cooling technologies designed to keep you cool and comfortable—so you wake up feeling refreshed. THEREFORE, IF PURCHASER USES INAPPROPRIATE MATTRESSES OR BED FRAMES WITH THIS FOUNDATION, SUCH USE WILL VOID THIS LIMITED WARRANTY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. During the Limited Warranty, demo or floor model products purchased at a discount will be repaired by Tempur-Pedic at no charge to the purchaser or will be replaced for a charge equal to the cost of the replacement foundation less the amount paid by the original purchase for the demo or floor model. TEMPUR is a high-tech, visco-elastic material, originally developed by NASA for the American space program in the 1970s. Tempur-Pedic Canada 145 Milner Avenue Scarborough, ON M1S 3R1 Try a Tempur-Pedic near you Try a Tempur-Pedic near you Talk to … TEMPUR to specjalny materiał o dużej gęstości, który samoczynnie dopasowuje się do kształtu, wagi i temperatury ciała, dając komfort używania. For purposes of this Limited Warranty, the term “product” means any Tempur-Pedic flat, non-adjustable foundation and any Tempur-Pedic mattress. This includes all parts of the mattress and foundation, and there’s no deductible. Unauthorized resellers are not “original purchasers” for the purpose of this Limited Warranty. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THE WARRANTY DESCRIBED ON THE FACE OF THIS LIMITED WARRANTY. 00 Except as otherwise provided herein, Tempur-Pedic will not charge purchaser to repair or replace purchaser’s mattress or flat foundation if it is deemed defective during the length of this 10 year Limited Warranty, but any transportation costs associated with repairs or replacements are purchaser’s responsibility. The prices on TempurPedic's' products are the same on Company's website, through TempurPedic's' phone order line, and in Retail Stores that carry TempurPedic's' products. Except as otherwise provided herein regarding the pump, hose or remote provided with, or contained within, a Tempur-Pedic product, demonstration samples (“demo(s)”) and floor model(s) of a Tempur-Pedic flat, non-adjustable foundation will enjoy a 10 year limited warranty from the date of purchase provided on the receipt. Deterioration causing the mattress to have a visible indentation greater than three- fourths (0.75) of an inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Tempur-Pedic mattresses adapt and conform to your body’s unique needs throughout the night. A normal increase in softness of the TEMPUR® pressure-relieving material which does not affect the pressure-relieving qualities of the mattress. Customer service Product questions and orders 800-887-4321. © 2021 Tempur-Pedic North America, LLC. So when The User of Website buy direct from Website TempurPedic give The User of company services 90 nights to try sleeping on The Client's new mattress. The use of a bed frame is important for the life and protection of your sleep system. Store where i purchaced, Bed is amazing, Answered the phone, Great sleep for a few years, Works ok, Cons: In the event that Tempur-Pedic replaces the cover for the mattress, Tempur-Pedic will replace it with the current style of cover available for the mattress, which may be a different color or material than the original cover. Companies are selected automatically by the algorithm. Website carry the full line of products on TempurPedic's' website. We've been servicing all brands of adjustable bases for 10+ years, including Leggett & Platt, Tempur-Pedic, Ergomotion, and more. We also have the largest inventory of Adjustable Bed Motors for Leggett & Platt, Sealy, Tempurpedic, Sleep Number, Serta, Ergomotion, Simmons. Replacement of another piece in the Tempur-Pedic sleep system (e.g., mattress, adjustable base, pillows, etc.) Replacement Wireless Remote Control337.60. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. Contact TempurPedic customer service. The company... Adjustable Air Beds - Air-Pedic™ Your Setting. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. Normal wear requires that a purchaser’s mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the mattress and foundation. Lines open Monday to Friday 10am to 4pm. 0% APR for 36 months1 - LEARN MORE & APPLY, Error * Among traditional mattress brands based on 2017-2019 Tempur Sealy Brand Tracker Report. To protect you against certain defects, we offer a limited warranty with each of our original products purchased directly from Tempur-Pedic or from an authorized dealer. This may reduce snoring in otherwise healthy individuals who snore due to body positioning. unless other piece is also defective. Tempur-Pedic reserves the right to repair said cover. The kind of sleep that helps you maximize your potential and unleash your best self. To the extent certain comments include endorsements by a consumer about the performance of an advertised product, those comments should not be interpreted as meaning that every person will have the same experience or achieve the same or similar results. (k) If the class action waiver is found to be illegal or unenforceable as to all or some parts of a dispute, then it will not apply to those parts. Product sold by resellers who are not authorized retailers. Any physical flaw in the mattress that causes the TEMPUR® material to split or crack, despite normal usage and proper handling (as outlined in the Mattress Use & Care Instructions). A proper bed frame must provide sturdy support for both the mattress and foundation; including a center support and having at least 5-6 legs for queen, king and cal king and 4 leg support for twin and full mattresses. Please enable Javascript. tempur-pedic® north america, llc (tempur-pedic®) warrants that it will, at tempur-pedic®’s option, replace or repair purchaser’s tempur-pedic® up 2.0 model if it is defective due to faulty worksmanship or … Tempur-Pedic Adjustable Beds expert review by Whitney Roban, Ph.D. Tempur-Pedic has been innovating the science of sleep for years. For queen, king, and cal king slatted style bed frames, it is incumbent upon purchaser to ensure that the frame utilized offers ample structural support for the mattress and foundation in view of that particular slatted style frame. Neither You nor Tempur-Pedic will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. (h) In any arbitration you commence, Tempur-Pedic will seek its AAA or arbitrator’s fees and expenses, or your filing fees it reimbursed, only if the arbitrator finds the arbitration frivolous or brought for an improper purpose. In no event, however, will the transportation costs exceed Tempur-Pedic’s then standard freight charges. In the event that Tempur-Pedic replaces the mattress cover, Tempur-Pedic will replace it with the current style of cover available for the mattress, which may be of a different color or material than the original cover provided. In a dispute involving $10,000 or less, any hearing will be telephonic unless the arbitrator finds good cause to hold an in-person hearing instead. Call us for help with How to Repair a Craftmatic Bed and let us get you back to a … So you fall asleep faster, stay asleep longer—and wake up feeling powerful. ^Bed raises once approximately 12 degrees in response to snoring. Tempur-Pedic Product registration. This Limited Warranty and other performance warranties are based on tests conducted on “sets” that consist of our mattresses and our foundations/adjustable bed bases. We aim to return your call as soon as possible. Orders ... 95% of people responded that they would recommend their Tempur-Pedic® mattress. Customers in the contiguous U.S. qualify for free White Glove delivery; customers in Alaska, Hawaii, and U.S. territories pay a flat rate of $600. We also stock hard to find motors and parts for Craftmatic Adjustable Beds. If the demo or floor model product has been discontinued then the replacement charge will be the cost of the reasonable equivalent of the discontinued item (or any upgraded item) less the amount paid by the original purchaser for the demo or floor model product. Neither mattresses, individually, nor sleep systems (mattress and foundation combination) are intended to sit/lay flat on the floor or on a waterbed frame or platform of untreated wood or untreated wood covered with fabric. In no event, however, will the transportation costs exceed Tempur-Pedic’s then-standard freight charges. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. TEMPUR-Pedic International Inc. acquired the rights to manufacture the material at the end of the 1980s, and at the start of the 1990s its production engineers successfully developed a high-quality process for manufacturing of the TEMPUR material. This service includes in-home assembly and old mattress removal. The guarantee is valid only if the Tempur Product is used and handled correctly as per the instructions enclosed with your product. See above description and illustrations for a proper bed frame. Ask about your mattress; Ask about other products; Ask about cleaning; Ask about a warranty; Write to us. ... 46 Items Found For replacement parts for adjustable bed. Physical abuse or damage to the structure and/or cover material of the foundation, including but not limited to, burns, cuts, tears, or liquid damage. + For J.D. Upon notice during the first year from the warranty commencement date, Tempur-Pedic will send replacement parts (at no cost to the purchaser) for any defective part to the purchaser, and Tempur-Pedic will pay all authorized labor and transportation costs associated with the r… 800-887-4321. Tempur-Pedic undertakes no responsibility for the quality of the goods except as otherwise provided in this contract. In any arbitration Tempur-Pedic commences, Tempur-Pedic will pay all filing, AAA, and arbitrator’s fees and expenses. We are an adjustable bed repair service in the Dallas-Fort Worth metroplex. Instead, those parts will be severed and proceed in a court of law, with the remaining parts proceeding in arbitration. In the event that such pump, hose or remote is deemed defective, Tempur-Pedic may, at Tempur-Pedic’s choice, repair or replace such component. TEMPUR-Cloud® provides greatest resistance to continued deflection after initial 50 mm deflection per BSI BSEN1957:2012 Load Deflection Analysis. Tempur-Pedic will not charge purchaser to repair or replace purchaser’s foundation if it is deemed defective, but any transportation costs associated with repairs or replacements are purchaser’s responsibility. An “original purchaser,” for the purposes of this Limited Warranty, is an individual or entity who purchases the product directly from Tempur-Pedic or an authorized retailer of Tempur-Pedic with the intent to use the product for personal consumer use and not for commercial or industrial use and not with the intent to resell the product. ** Real product owners compensated for time, ‡ In the 2017 Tempur Sealy Brand Tracker Report, 95% of people responded that they would recommend their Tempur-Pedic® mattress. The Client's use of this website is based on these terms and conditions - please take a few minutes to review them. Tempur-Pedic North America, LLC (“Tempur-Pedic”) warrants that it will, at Tempur-Pedic’s option, replace or repair Purchaser’s Tempur-Pedic product sold in the U.S. by an authorized retailer if that product is defective due to faulty workmanship or materials, subject to the limitations described in this Limited Warranty. Our Sleep Experts can answer your questions and help you find your best night’s sleep. Adjustable Bed Repair- Leggett & Platt- Tempur-Pedic. I brought my Adjustable Base from Sleepy's on 9/1/06 for $1600. Yes, The User of Website can. After 60 days, you or Tempur-Pedic may commence arbitration. The delivery policy for Tempur-Pedic is as follows: For U.S. orders, all Tempur-Pedic mattresses are shipped via White Glove delivery. You may request a telephonic or in-person hearing by following the AAA rules. Retain your proof-of-purchase documents to support your warranty. The details of this warranty, and some limitations, are provided in the complete Warranty Description on the following pages. Write a review Write a review Reviews 7 Write a review. Sagging that is not associated with use of an improper bed frame. Product sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the product is not “new” or of “first quality”, or has previously been purchased or used by another consumer. If the demo or floor model product has been discontinued then the replacement charge will be the cost of the reasonable equivalent of the discontinued item (or any upgraded item) less the amount paid by the original purchaser for the demo or floor model product. Tempur-Pedic has the right to update or modify these terms and conditions at any time without prior notice. What happened? www.tempurpedic.com also collect Information about The Client from third parties including other online services and Company's business partners. This paved the way for transferring NASAs technology to use in private homes and in the health sector throughout the world. This website is operated by Tempur-Pedic North America, LLC ("Tempur-Pedic"). For more information, see www.adr.org or call 1-800-778-7879. Offer good only for orders placed direct from Tempur-Pedic on the www.tempurpedic.com website or through our direct-order telephone sales. The warranty for the replacement foundation runs from the date of original purchase of the replaced foundation. Tempur-Pedic reserves the right to invalidate this Limited Warranty if the foundation is determined, in Tempur-Pedic’s reasonable discretion, to be inadequate or if the mattress is found to be in an unsanitary condition. Damage associated with an improper bed frame, foundation, or adjustable base. The arbitrator will determine the amount of fees, costs, and expenses unless you and Tempur-Pedic agree on them. The AAA Supplementary Procedures for Consumer-Related Disputes will also apply. TempurPedic's' prices reflect a fair value for the craftsmanship, high quality materials, durability and years of use they provide. Tempur-Pedic North America — customer service/shipping lies and delays Was told upon ordering a bed set that it would arrive in a week or two. (g) Tempur-Pedic will promptly reimburse your filing fees and pay the AAA’s and arbitrator’s fees and expenses as provided below. (i) This warranty governs to the extent it conflicts with AAA’s Commercial Arbitration Rules and Supplementary Procedures for Consumer-Related Disputes. || TEMPUR-Cloud's top and second layer each provide more pressure relieving power than all layers in other compressed mattress models tested. We believe in the quality of our products and we test them for quality when we make them. The one-year period begins when the claim or Notice of Dispute first could be filed. To qualify, purchase a non-closeout Tempur-Pedic mattress set (either mattress + flat foundation or mattress + power base) and we'll take $300 off any accessories in the same order. We have a message taking service for out-of-hours queries. TempurPedic is happy to answer The User's questions. Finding the correct Craftmatic Bed Replacement Remote , Craftmatic Control Box or Craftmatic Bed Motors is the key to repairing your Craftmatic Bed successfully and enjoying it for many more years to come. Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains. Rights Reserved, You Are About to Contact PissedConsumer.com, “I cancel my order on December 12 and I haven't got my money back”, “I have a lot of pallets from Tempur that say to please return and was wondering who to contact about that”, https://www.tempurpedic.com/return-policy/, https://www.tempurpedic.com/shipping-and-delivery/, https://www.tempurpedic.com/legal/terms-of-use/, https://www.tempurpedic.com/legal/privacy-policy/. In connection with the replacement of a product in compliance with the terms of this Limited Warranty, if a purchaser elects to upgrade to a more expensive product, it may do so by paying the difference between the cost of the original product being replaced and the cost of the upgraded product plus the cost of any related additional sleep system pieces not being replaced as part of the warranty exchange. TempurPedic try to ensure that the information posted on Company's website is correct and up-to-date. PLEASE RETAIN THIS LIMITED WARRANTY AND ORIGINAL PROOF OF PURCHASE FOR AT LEAST 10 YEARS FROM YOUR DATE OF PURCHASE. No new warranty is provided with a replacement foundation. Tempur-Pedic Reviews 7 • Poor . If The User do not agree with any of these terms and conditions, do not use TempurPedic's' website. Please read our general guarantee conditions. During this Limited Warranty, demo or floor model products purchased at a discount will be repaired by Tempur-Pedic at no charge to the purchaser or will be replaced for a charge equal to the cost of the replacement product less the amount paid by the original purchase for the demo or floor model. However, except for verifiable warranty defects, demos and floor models are sold “as is” and “with all faults” and covers on demos and floor models (whether removable or not) are not warranted or guaranteed. 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